On eBay, the same steps need to be followed in order to build business and collect loyal customers that rave about you. You need to send customers follow-up emails that confirm what they bought, what kind of deal you're giving them (on shipping, bonuses, etc.), and how you appreciate their business and would welcome any questions they may have. You need to offer them targeted cross-sell and up-sell items as they bid and shop. And, you need to quickly address their concerns as they come up. All t